SHIPPING AND DELIVERY POLICY

As Brainypay, we specialize in offering secure online payment services in real-time to merchants and firms operating across different businesses. We are technology service providers, and all of our products are digital products by default, and hence we do not engage in any physical sending or shipping of products.

Our Shipping and Delivery Policy covers how our services are delivered online to customers when they register and go through the required onboarding procedures.

1. Online Nature of Services

Brainypay offers a variety of online payment services such as:

Payment gateways integration with website and app

Merchant dashboard and transaction tracking features

Secure payment APIs and SDKs

Real-time payment processing and settlement management

All the services are offered online through our secure platform and communication systems. Physical products or packages are not delivered.

2. Service Activation Timeline

After subscription and payment, and submission of required business documents and KYC details, your request will be filtered through our onboarding and compliance department.

Estimated activation time period: 2–5 business days (subject to successful verification).

Process involved:

Step 1: Document submission & KYC verification
Step 2: Business approval and review
Step 3: Service activation & access to dashboard & API credentials

Note: Timelines are subject to variation based on completeness of documents, industry segment, and compliance checks.

3. Method of Delivery

All notification for the service and credentials (e.g., API keys, dashboard login, onboarding confirmation) will be provided through:

Registered email address
SMS/phone alert (if applicable)
Merchant dashboard on our website

4. No Physical Delivery

We do not ship, courier, or deliver products physically. Since all services are being delivered digitally, there is no shipping cost or tracking logistics.

5. Support & Delays

If there is any delay in activating the service or access, then our customer support team is ready to help you.

6. Policy Updates

Brainypay can alter this Shipping and Delivery Policy from time to time, as a means of remaining current with service or operational changes. Successive versions will be posted here with the most recent effective date.